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Sponsored by

The Bentall Centre

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This award highlights organisations, teams or individuals, who strive to enhance the customer experience they provide in an innovative and sustainable ways.

Criteria

•     Demonstrate how you ensure a high standard of customer experience across your business.

•     Demonstrate the methods/strategies you have introduced to enhance the customer experience or improve operations.

•     Describe an example where your approach significantly improved customer experience.

•     Demonstrate why your work is deserving of the Excellence in Customer Experience Award.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

DoubleTree by Hilton

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This award recognises independent businesses that have gone out of their way to provide an entrepreneurial commitment and spirit to local customer satisfaction.

Criteria

•     Demonstrate the ideas you have used to grow your business in a competitive marketplace.

•     Demonstrate your biggest challenge as an independent retailer, and how you have overcome it.

•     Demonstrate how you foster loyalty among your customers.

•     Demonstrate what differentiates you from your competitors.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

Russell-Cooke Solicitors

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This award showcases the very best work in professional services (such as legal, consulting, advertising, finance, HR or banking) that truly benefit customers or clients.

Criteria

•     Describe the benefits and values that you provide to your customers.

•     Demonstrate the strategies you have implemented to enhance professional services in your business.

•     Demonstrate what differentiates you from your competitors.

•     Demonstrate how you measure the success of your professional services.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

Kingston University

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This award celebrates the achievements of the best, brightest and most innovative new businesses (up to 18 months old) in Kingston.

Criteria

•     Demonstrate what inspired you to start this business, and how you identified the market need.

•     Demonstrate the key strategies that have contributed to your company’s early growth.

•     Demonstrate the challenges you have faced while developing your business, and how you overcame them.

•     Demonstrate why your work is deserving of the Best Start Up of the Year Award.

•     Describe your most important business decision so far, and what made you take it.

Sponsored by

Rotary Clubs

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This award recognises exceptional charities/not-for-profit/voluntary groups that deliver community benefits within the borough.

Criteria

•     Demonstrate how your charity engages with the communities it serves.

•     Demonstrate a specific project/initiative that has had a positive impact on the community.

•     Demonstrate how you measure the success of your work in achieving its goals.

•     Demonstrate how you differentiate yourself in the market.

•     Provide evidence of satisfaction (such as a case study or testimonials).

Sponsored by

Grow London Local

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This award acknowledges freelancers, micro or small 1 – 2 people teams, operating on a smaller scale but demonstrating quality customer service, growth, and adaptability.

Criteria

•     Demonstrate a project where your work surpassed or improved a client’s brief.

•     Demonstrate the steps you have taken to improve your skills and expertise.

•     Demonstrate the methods / strategies you have used to build your brand and attract clients.

•     Demonstrate how you differentiate yourself in the market.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

Chessington World of Adventures Resort

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This award recognises hospitality professionals / services that deliver customer or client satisfaction. This is open to hotels, restaurants, pubs, cafés, caterers and venues.

Criteria

•     Demonstrate how you ensure a high standard of customer service across your business.

•     Demonstrate the methods / strategies you have introduced to enhance the customer experience or improve operations.

•     Demonstrate the processes you have in place to gather feedback from customers and act on it.

•     Demonstrate what differentiates you from your competitors.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

Pearson Hards Solicitors

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This award showcases a business brand’s impact, customer engagement and overall market success in building a strong, reputable presence.

Criteria

•     Demonstrate your brand’s mission, and how has it been reflected in your actions this year?

•     Demonstrate the strategies you have implemented to increase your brand visibility.

•     Demonstrate a campaign that conveyed your brand’s story with your customers.

•     Demonstrate the steps you take to continuously improve your brand or services.

•     Demonstrate why your brand is deserving of the Brand of the Year Award.

Sponsored by

Kingston Council

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This award celebrates organisations, teams or individuals, who provide consumers with
local access to visual arts, cultural heritage, theatre, film, music, radio, festivals or events.

Criteria

•     Demonstrate the mission of your cultural enterprise.

•     Demonstrate how your enterprise contributes to the local or national cultural economy.

•     Demonstrate a specific project/initiative that has had a positive impact.

•     Demonstrate why your work is deserving of the Best Cultural Enterprise of the Year Award.

•     Provide evidence of satisfaction (such as a case study or testimonials).

Sponsored by

Unilever UK & Ireland

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This award highlights companies or teams that provide consistently high levels of employee engagement, satisfaction and welfare at work.

Criteria

•     Demonstrate initiatives you have implemented to foster a positive and motivated workforce.

•     Demonstrate how you gather employee feedback and how this is acted upon.

•     Demonstrate the opportunities you provide for employee learning, development, and career growth.

•     Demonstrate how your business recognises and rewards employee achievements.

•     Demonstrate why your company is a great place to work.

Sponsored by

Bluprint

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This award highlights the talent and impact of the best local marketing, content, digital, SEO and web developer individuals or teams.

Criteria

•     Describe a project that has resulted in increased loyalty, satisfaction or engagement.

•     Describe the key challenges that you learnt from.

•     Demonstrate strategies you have employed to ensure your marketing and digital services remain innovative.

•     Demonstrate why your work is deserving of the Best in Marketing and Digital Services Award.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

Kingston College

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This award acknowledges organisations or individuals helping to support young people to find their purpose and confidence throughout their life progression.

Criteria

•     Demonstrate the core mission of your work in relation to supporting young people.

•     Demonstrate the key programmes or initiatives you have implemented to support young people.

•     Demonstrate how these programmes address the specific needs of young people.

•     Demonstrate how you measure the success of this work.

•     Demonstrate an example of a young person who has benefited from your initiatives.

Sponsored by

Kingston First

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This award acknowledges locally-based, independent businesses that provide quality services and solutions to customers beyond the borough, building a reputation nationally or internationally.

Criteria

•     Demonstrate the strategies you have used to grow your business beyond the local marketplace.

•     Demonstrate how your reputation has evolved over time, and what were the key turning points.

•     Demonstrate the values and benefits that you provide to your customers.

•     Demonstrate how you measure the success of your work.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

Barwell Business Park

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This award recognises organisations, individuals or suppliers who embrace sustainability in their business or to the benefit of their clients.

Criteria

•     Demonstrate what inspired your focus on sustainability.

•     Demonstrate how you integrate sustainability into your decision-making processes and daily operations.

•     Demonstrate how you incorporate social responsibility into your sustainability practices.

•     Demonstrate how you measure the impact of your work on the environment or community.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

IQ in IT

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This award highlights the achievements of companies / individuals who have made positive business impacts utilising the latest technology, such as AI, automation, XR or other digital programmes.

Criteria

•     Demonstrate the features of the technology/programmes that you have utilised.

•     Demonstrate how you identified the market need for this technology/programmes.

•     Demonstrate key technical challenges that you have learnt from.

•     Demonstrate how your use of technology/programme benefited your clients/customers.

•     Provide evidence of customer satisfaction (such as a case study or testimonials).

Sponsored by

Forbes Design

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This award showcases independent businesses / organisations / individuals who are committed to improving the fitness and wellbeing of people (of all ages).

Criteria

•     Describe a programme / initiative that has had an impact on a group or individuals.

•     Demonstrate how you offer any special programmes or initiatives for young/vulnerable/older groups or individuals.

•     Demonstrate how you keep groups/individuals motivated in their fitness and wellbeing goals.

•     Demonstrate why your work is deserving of the Best in Fitness and Wellbeing Award.

•     Provide evidence of client satisfaction (such as a case study or testimonials).